We have taken the difficult decision to temporarily close our business in light of the COVID-19 Pandemic. We have been working very closely with our sister practice at Kings Hill Opticians, 2 Liberty Square, West Malling, ME19 4AU who are still currently open for business and managing all the queries for all our patients. If you had an appointment booked with us in the last few weeks, hopefully you have heard from our staff should who have re-arranged your appointment for about 12 weeks’ time.
I have a problem with my Eyes that needs advice or further examination?
We are still able to see patients for Emergency and Essential Eyecare but this is being carried out via the Kings Hill Opticians Practice. If you are having any problems please continue to contact us on 01732 841403 or email us on [email protected] where our team will be happy to discuss any queries you may have.
I need to replace my broken glasses or need to get them repaired?
Our team are here to help you repair or provide you with replacement spectacles. Please contact us on the details above and we will be happy to assist you with your query.
What about my monthly Contact Lens Scheme?
We plan to ensure that all our monthly Contact Lenses patients are supplied with their normal contact lenses supplies. We are happy to arrange for them to be directly posted to your home address so that you can continue to abide with government’s social distancing guidelines.
I have Spectacles on Order
Thankfully our labs are still able to manufacture Spectacle Lenses to the same high quality but COVID-19 has slowed down their ability to deliver Spectacle Lenses as efficiently. We are working very closely with all the labs and endeavour to arrange delivery of your spectacles as soon as possible. Thank you for bearing with us.
How do I contact you out of Hours?
Our email address is monitored out of hours and if you have any urgent queries, please email us and we will endeavour to come back to as soon as possible, even out of hours. Alternatively, you can leave us a message on phone line where we will pick up the messages during the opening hours for Kings Hill Opticians.